shipping & Returns

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<h1 style="text-align:center;color:#1E3A40;font-size:32px;margin-bottom:10px;">Shipping & Returns</h1>
<p style="text-align:center;color:#B76E79;font-size:16px;margin-bottom:35px;">Clear, caring, and customer-first</p>

<h2 style="color:#1E3A40;font-size:22px;">Processing Times</h2>
<p>Orders are usually processed within <strong>1–2 business days</strong>. During peak periods or promotions, processing may take a little longer. We’ll always do our best to keep you updated.</p>

<h2 style="color:#1E3A40;font-size:22px;">Shipping Methods & Delivery</h2>
<p>Delivery typically arrives within <strong>3–7 business days</strong> (excluding weekends and holidays), depending on your destination and the shipping method selected at checkout. Shipping rates and options are calculated at checkout.</p>
<ul style="margin:0 0 16px 18px;">
<li>Tracking details will be emailed once your order ships.</li>
<li>Please ensure your shipping address is accurate; we are not responsible for delays due to incorrect or incomplete addresses.</li>
<li>External factors (e.g., carrier delays, strikes, peak season) may affect transit times.</li>
</ul>

<h2 style="color:#1E3A40;font-size:22px;">International Shipments</h2>
<p>International orders may be subject to customs duties, taxes, or import fees charged by your local authority. These charges are the customer’s responsibility and are not included at checkout unless stated otherwise.</p>

<h2 style="color:#1E3A40;font-size:22px;">Lost or Damaged Packages</h2>
<p>If your package arrives damaged or appears lost in transit, please contact us within <strong>7 days</strong> of the delivery date (or expected delivery) with your order number and photos if applicable. We will assist promptly and kindly.</p>

<h2 style="color:#1E3A40;font-size:22px;">Returns & Exchanges</h2>
<p>We want you to love your piece. If something isn’t perfect, you may return or exchange within <strong>10 days</strong> of receiving your order, in line with our policy below.</p>

<h3 style="color:#1E3A40;font-size:18px;margin-top:12px;">Return Conditions</h3>
<ul style="margin:0 0 16px 18px;">
<li>Items must be <strong>unused, in original condition and packaging</strong>, without signs of wear.</li>
<li>Custom-made or engraved pieces, final-sale items, and earrings (for hygiene) are generally <strong>non-returnable</strong> unless faulty.</li>
<li>Return shipping costs are the customer’s responsibility unless we made an error or the item is defective.</li>
</ul>

<h3 style="color:#1E3A40;font-size:18px;margin-top:12px;">How to Start a Return</h3>
<ol style="margin:0 0 16px 18px;">
<li>Email us at <a href="mailto:office.selenejewelry@gmail.com" style="color:#1E3A40;text-decoration:underline;">office.selenejewelry@gmail.com</a> with your order number.</li>
<li>We’ll reply with simple instructions and a return authorization if applicable.</li>
<li>Pack your item securely in its original packaging and include any certificates or accessories.</li>
</ol>

<h3 style="color:#1E3A40;font-size:18px;margin-top:12px;">Refunds</h3>
<p>Refunds are issued to the original payment method after we receive and inspect the returned item. Please allow <strong>5–10 business days</strong> for the refund to appear, depending on your bank or provider. Returns are handled in accordance with the <strong>Israeli Consumer Protection Law</strong>, where applicable.</p>

<h3 style="color:#1E3A40;font-size:18px;margin-top:12px;">Exchanges</h3>
<p>If you prefer an exchange (e.g., different size or style), let us know in your email and we’ll guide you step-by-step.</p>

<h2 style="color:#1E3A40;font-size:22px;">Warranty & Care</h2>
<p>We stand behind our craftsmanship. If you experience an issue with your piece, please contact us and we’ll do our best to make it right. For longevity, avoid harsh chemicals, store pieces separately, and clean gently with a soft cloth.</p>

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<p style="margin:0;color:#1E3A40;">
<strong>Questions?</strong> We’re on your side. Email us at
<a href="mailto:office.selenejewelry@gmail.com" style="color:#1E3A40;text-decoration:underline;">office.selenejewelry@gmail.com</a>
and we’ll respond within ~24h.
</p>
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shipping & Returns