FAQ
Frequently Asked Questions
What is a lab-grown diamond?
A lab-grown diamond is created using advanced technology that replicates the natural diamond-growing process without mining. Same brilliance, same durability, a modern and ethical choice.
Do your diamonds come with certification?
Yes. Our diamonds are independently certified by recognized gemological laboratories such as CGL or IGI, depending on the specific piece.
What materials are used in your jewelry?
All Luna Ray Jewelry pieces are crafted using high-quality solid gold and carefully selected lab-grown diamonds or gemstones.
Do you ship worldwide?
Yes. We offer insured worldwide shipping to most destinations.
How long does processing and shipping take?
Orders are typically processed within 7–10 business days.
Delivery usually takes 14–30 business days from the shipment date, depending on destination. In some cases delivery may occur sooner, but up to 30 business days should be expected.
Is my order insured?
Yes. All shipments are fully insured until they arrive safely at your delivery address.
Can I return or exchange my jewelry?
Yes. Returns are available within 30 days of receiving your order.
Returns requested within the first 14 days are eligible for a refund to the original payment method.
Returns between day 15 and day 30 are eligible for exchange or store credit.
Custom-made, engraved, or final-sale items are non-returnable unless faulty.
Is my payment secure?
Absolutely. All payments are processed through secure and encrypted payment gateways.
Do you offer custom or made-to-order jewelry?
Yes. We offer custom designs and made-to-order pieces. For special requests, feel free to contact us directly.
How can I contact you?
You can reach us anytime at:
Workofficebns@gmail.com
We’re always happy to help.